Which of these skills is crucial for nurses when interacting with patients?

Active listening is a fundamental skill for nurses when interacting with patients because it fosters effective communication and builds trust. This skill involves fully concentrating, understanding, responding, and remembering what the patient communicates, both verbally and non-verbally. By actively listening, nurses can gain a deeper understanding of the patient's concerns, feelings, and needs, which enables them to provide more personalized and effective care.

Effective active listening also allows nurses to accurately gauge the patient's understanding of their condition and treatment, ensuring that they can address any misconceptions or anxieties. It encourages an open dialogue, making patients feel heard and valued, which can significantly improve their overall satisfaction and compliance with treatment plans. Additionally, it can uncover important information that may not have been initially expressed, leading to better health outcomes.

The other options illustrate counterproductive behaviors. Making assumptions can lead to misunderstandings and disregard for the patient's actual feelings, while minimizing feedback may stifle communication and prevent patients from voicing their concerns. Overloading patients with technical jargon can lead to confusion and a lack of understanding, ultimately hindering effective care. Each of these behaviors contrasts sharply with the principles of patient-centered care, where active listening plays a crucial role.